Need help?

If you are using online banking services for the first time or if you have had problems establishing connection, these are some practical tips.

If you have simply forgotten your login details, close this window and open the link: Have you forgotten your login password?

Please read these recommendations carefully for connecting to BBVA Net:

• If you use your computer's numerical keyboard to enter your username or password, make sure that the "Num Lock" button on the numerical keyboard is activated.
• You must enter the login details manually because, if you copy and paste them from another file, our system may not recognize the entered data.
• If you have connection problems from outside Belgium, it may be due to the local regulations in force. Some countries have established restrictions for sending and receiving encrypted data via telephone lines. We advise you to contact the Belgian embassy or consulate in the country where you are currently located in order to obtain this information.
  
• Make sure your browser accepts cookies. This option must be enabled for security reasons, as with most banks. At the same time, you must disable the pop-up window blocker in your Internet settings. If you need more information, our technical assistance service (BBVA Net Help Desk) is ready to assist you: 02 500 33 93.
• If the problem persists after entering all the data correctly (and once cookies and the pop-up windows have been enabled), it could be our system that is experiencing technical issues. We recommend that you do not try connecting again, as this would cause your user ID to be deactivated. Contact our technical assistance service to find out the operating status of our system.

Are you still having connection problems?

If you continue to have connection problems or if you have questions about the tips on this page, please contact our technical assistance service (BBVA Net Help Desk) by calling 02 500 33 93 from Belgium or 00 32 2 500 33 93 from abroad. The lines are open from 9 AM to 4 PM, Monday to Friday (Belgian time).

(*) Calls can be recorded to ensure service quality.

When you have finished reading the recommendations, close the window.